New residents to the village or residents who have moved within town need to note that there is a choice when it comes to the supply of your electrical service. Com-Ed will provide the meters, billing, etc., but residents can select who supplies the electricity. After signing up for electrical service with Com-Ed you may also choose who supplies the electricity.
Following the passage of a voter referendum in November 2012, the Village of Manteno contracted to procure lower-cost electric supply for residents and small businesses. As of August 16, 2019 the Village recently renewed the program again with the lowest bidder, MC Squared Energy Services, LLC (mc2), for a 24-month term from October 2019 to October 2021.
The rate will be equal to the ComEd published tariff rate for these 24 months. The added benefit of this program is that our residents will not pay more than the ComEd published tariff rate each month.
There is no enrollment fee to join, and no early termination fee to leave the program.
Notices have been mailed to all residents with a response deadline of 21 days (September 6, 2019). Residents who wish to remain in the program and receive an opt out notice need do nothing to be automatically enrolled. Anyone not receiving an opt out notice who wishes to enroll in the program may do so by calling 1-855-575-9233 asking for the Village of Manteno rate. Email questions to: email@example.com
Again, all residents and small businesses will automatically be enrolled unless they:
Please note: No one will ever come to your home or call to enroll you in the Village’s program. Should you receive such a call from a person purporting to represent the Village, MC Squared Energy Services, or ComEd, take the solicitor’s information and contact the Illinois Commerce Commission at their Consumer Services Division complaint line: 800-524-0795.
Eligible residential or small business customers will receive a letter in the mail from the Village of Manteno regarding the action rquired to participate in the program. There are two types of letters:
1) Opt-Out Letter - These customers will be enrolled automatically unless they choose to opt out by following the instructions in the letter. The rate will be equal to the monthly ComEd published rate.
2) Opt-in Letter - These customers can enroll by calling 1-855-575-9233 Monday through Friday, 8 am to 5 p.m.
Any resident who is currently with ComEd and has not already switched to an Alternative Retail Electric Supplier (ARES) or who is not enrolled in a special Residential Real-Time Pricing (RRTP) program is eligible, and small commercial accounts are eligible. You must also have a residence or business located within the Village limits.
A small commercial account is a commercial account that consumes less than 15,000 kWh per year.
No. ComEd will continue to bill you for electric supply, delivery and taxes. ComEd delivers electricity, and will continue to bill you for that, but they no longer supply it. They will pass along the fees you pay for the supply of your energy to the new supplier.
5. Whom do I call if I have service problems?
Always call ComEd with reports of outages or downed power lines at 800-334-7661. For questions about your supply, you can call the customer service number for MC Squared Energy Services, LLC. This will be listed under “Electric Supply Services” on your ComEd bill.
6. If I am automatically enrolled in the program,can I leave the program later?
Yes, you can vacate the program at any time move your account back to the default ComEd rate service, or to another Supplier. There is no early termination fee to leave.
7. I am enrolled in low-income assistance program. Will that be affected?
No. If you currently receive assistance via PIPP or LIHEAP, that status will not change and you can continue to get these benefits for your ComEd bill.
8. I’m on ComEd’s budget-billing plan. Will that change?
No. If you are currently on the budget-billing plan, you will remain on that plan.
9. Can I still have my payment automatically deducted from my bank account?
Yes. The way you pay your ComEd bill will not change.
10. Will someone come to my home or call to sign me up?
No. You need do nothing to automatically be enrolled in the program. If someone calls or visits your home claiming to be the Village’s power supplier, please file a complaint with the ICC at http://www.icc.illinois.gov/consumer/complaint.
11. Is my electric supply at greater risk now that deregulation has opened markets to many new suppliers?
No. By law, ComEd remains the Provider of Last Resort (POLR), so if there is an issue with securing electric supply, ComEd is required to deliver, regardless.
The Illinois Commerce Commission offers more information about energy deregulation in Illinois and energy supply choices at www.pluginillinois.org.
For questions about your electric account, do not call Village Hall; call the Village of Manteno aggregation program supplier, MC Squared Energy Services, LLC at 855-575-9233.
If you require additional assistance, call NIMEC at 800-856-3404 to leave your question and callback number. You will be contacted within 24 hours regarding the issue.
To report an electrical outage, or for questions pertaining to your ComEd bill, call ComEd at 800-334-7661.